Shipping Policy

Welcome to GlowGoods.

We are committed to delivering your order as quickly and safely as possible.

Processing Time

Orders are typically processed within 1–3 business days after payment has been confirmed.

Once your order has been processed, it will be shipped using one of our trusted courier partners.

Shipping Time

Estimated delivery time is:

8–11 business days

Please note that shipping times are estimates and may vary depending on your location, courier operations, public holidays, weather conditions or high order volumes.

Courier Partners

We currently ship using trusted South African courier services including:

• Aramex South Africa
• PUDO Locker-to-Locker

Courier selection may vary depending on your area and delivery requirements.

Tracking Information

Once your order has been shipped, you will receive tracking details via email or SMS where applicable.

Please allow up to 48 hours for tracking updates to appear after dispatch.

Shipping Delays

While we do our best to ensure timely delivery, GlowGoods is not responsible for delays caused by:

• Courier issues
• Weather conditions
• Public holidays
• Customs or transport disruptions
• Incorrect shipping information provided by the customer
• Unexpected high-demand periods

However, we will always do our best to assist you and communicate updates where possible.

Incorrect Shipping Information

Customers are responsible for ensuring all shipping details are correct before placing an order.

GlowGoods cannot be held responsible for orders shipped to incorrectly entered addresses.

Lost or Damaged Parcels

If your parcel arrives damaged or appears lost in transit, please contact us within 48 hours of delivery or the expected delivery date so we can investigate the issue with the courier.

Contact Us

For any shipping-related questions, please contact our support team and we’ll be happy to assist you.

Thank you for shopping with GlowGoods.